Timeouts across Sigma AWS
May 30, 13:00 UTCResolved - Backdated Incident: Sigma AWS users were experiencing query timeouts and high latency. This caused additional errors for materializations and exports. Our engineers have...
View ArticleDegraded Performance on Sigma AWS - Connection Indexing
Jun 2, 18:44 UTCResolved - Current Status: The mitigation measures have proven effective, and the issue is resolved.Impacted Cloud Regions & Services: Sigma users hosted on AWS US, all connection...
View ArticleInfinite Loading Page on Sigma AWS US-West-2
Jun 7, 19:00 UTCResolved - Backdated Incident: Sigma AWS users were experiencing an infinite loading page. This led to long wait times for logging into Sigma, and opening or editing workbooks. Our...
View ArticleWorkbooks with Input Tables failing to load and new Input Tables unable to be...
Jun 16, 20:30 UTCResolved - Backdated Incident: Sigma users were unable to create new Input Tables and were unable to load existing workbooks if an Input Table was present in them. They encountered an...
View ArticleWorkbook interactions yield error page with message: Unknown type...
Jun 20, 17:00 UTCResolved - Backdated Incident: All Sigma users encountered error pages when interacting with workbooks. Impacted Cloud Regions & Services: All Sigma workbook users encountered an...
View ArticleErrors when drilling down on visualizations
Jun 29, 15:30 UTCResolved - Users with Sigma organizations hosted on all cloud providers (AWS and GCP) experienced errors when using drill downs on charts. The visualizations would return an error...
View ArticleCloudFront outage US-EAST-1
Jul 18, 16:30 UTCResolved - Backdated incident: CloudFront outage US-EAST-1 Impacted Cloud Regions & Services: Sigma users accessing the application from the Eastern US were impacted, receiving 421...
View ArticleScheduled exports using image (PNG) files erroring
Jul 27, 14:13 UTCResolved - The fix has resolved the root cause for the scheduled export error increase. You can resend any impacted exports. Our apologies for any inconvenience this caused.Incident...
View ArticleDatabricks "execute statement request" errors
Jul 27, 18:16 UTCResolved - Backdated Incident: Databricks users were seeing a high rate of warehouse query errors with the error message "execute statement request". Impacted Cloud Regions &...
View ArticleIncorrect timestamps returned from warehouse for some customers
Aug 7, 17:32 UTCResolved - Backdated Incident: Some customers observed that timestamps in data returned from the warehouse were incorrect. Specifically the timestamp was off by the UTC offset (hours...
View ArticleUsers unable to enter edits to Workbooks
Aug 9, 22:00 UTCResolved - Users who had recently made edits to a workbook received an error while attempting to make further edits to that Workbook.
View ArticleExports with Color Conditional Formatting of "None" Failing
Aug 14, 17:07 UTCResolved - This incident regarding exports to Excel and CSV failing on some workbooks has been resolved.Incident End Time: Approximately 16:34 UTC August 14, 2023We will perform a root...
View ArticleErrors in exports and existing workbooks on Sigma Azure
Aug 25, 01:52 UTCResolved - Current Status: The mitigation measures have proven effective and the issue is resolved. Impacted workbooks have been restored.Impacted Cloud Regions & Services: Sigma...
View ArticleSnowflake Tables Showing No data within Sigma but have a non-zero Row Count...
Aug 31, 18:05 UTCResolved - The Snowflake rollback has proven effective and the issue is resolved. Impacted Customers are no longer seeing the issue.Incident Start Time: Approximately 3:40 UTC Aug 29,...
View ArticleMaterialization failures impacting GCP cloud-hosted orgs
Sep 6, 21:16 UTCResolved - Current Status: The mitigation measures have proven effective, and the issue is resolved. Impacted Cloud Regions & Services: Sigma users hosted on GCPUser Experience: We...
View ArticleWorkbooks cannot be opened for all Azure-hosted orgs
Sep 7, 21:44 UTCResolved - Current Status: Production HMS Key Vault is back into healthy state as of 5:22PM EST and we expect all Azure customers can now access their workbooks and data warehouse...
View ArticleWorkbooks not loading for Sigma users on AWS Snowflake
Sep 14, 17:24 UTCResolved - The mitigation measures have proven effective, and the issue is resolved. We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the...
View ArticleUnable to login and load workbooks for Sigma AWS US
Sep 14, 20:19 UTCResolved - The mitigation measures have proven effective, and the issue is resolved. We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the...
View ArticleMissing search results from last 3 months affecting all Sigma deployments...
Sep 29, 20:30 UTCResolved - At approximately 1:44PM PDT (20:44 UTC), for Sigma users on all clouds excepting AWS Canada, search functionality within Sigma (home page search, datasource search and API...
View ArticleQuery failures for select organizations connected to Snowflake
Oct 3, 18:48 UTCResolved - We have received confirmation from Snowflake that they've rolled back globally for all impacted users. At this time we believe full functionality has been restored and expect...
View ArticleUsers Unable To Contact Live Chat Support
Oct 12, 16:04 UTCResolved - Our third party chat service provider has resolved the issue that was causing users to not be able to contact our live support.Oct 12, 14:49 UTCInvestigating - Our third...
View ArticleSigma organizations hosted on AWS US are not loading
Nov 8, 21:54 UTCResolved - The mitigation measures have proven effective, and the issue is resolved. We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the...
View ArticleSigma Computing Scheduled Database Maintenance on December 10, 2023 from 5 AM...
Dec 10, 06:00 UTCCompleted - The scheduled maintenance has been completed.Dec 10, 05:01 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec 8,...
View ArticleSearch not returning results on AWS West
Jan 22, 16:37 UTCResolved - We identified an issue in our infrastructure impacting Sigma organizations hosted on AWS US-WEST-2 resulting in Search and API endpoint v2/workbooks returning no results. We...
View ArticleOutage affecting Sigma organizations hosted on GCP
Feb 22, 20:22 UTCResolved - The mitigation measures have proven effective, and the issue is resolved.Impacted Cloud Regions & Services: Organizations hosted on GCPUser Experience: Unable to log in...
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